Return / Refund / Exchange Policy

Once the order is delivered, it cannot be returned, refunded, or exchanged.

If your product has a manufacturing defect, please contact us within 2 days of receiving. The product may be repaired but cannot be exchanged.

Repair Policy

A Customer should place a request for Repairs by calling the Customer Support Desk of the Company.

Only that Products would be accepted for Repairs in respect of which the Original invoice copy, Jewellery certificate if any, is produced at the time of handing over of the Product to the Company for Repair.

All jewellery pieces will be checked for actual weight and carat before Repair.

Repair cost, the Support Desk of the Company will intimate to the Customer the estimated cost of Repairs.Only if the estimated cost of Repair is agreed by the Customer the Repairs will be undertaken.

In case any Product accepted for Repairs is not Repairable in the sole discretion of the Company then the Customer will be intimated and the Product will be returned.

All the Repair charges as prescribed by the Company based on the nature of Repairs including all applicable Taxes shall be borne by the Customer.

Any repairs will take a minimum of 15 to 30 working days.

All shipping and handling expenses shall be chargeable to the Customer separately.

All Repairs shall be undertaken at the sole risk of the Customer.

Product for Repair has to be packed and kept ready for pick up within 2 days of delivery as per the instructions provided by the Company. The Repair charges shall be payable by the Customer before delivery of the Product.

The company can keep hold of the product until you pay for any repairs that haven’t been paid for yet.

For any inquiries or concerns regarding your order, please contact our customer service at pachchigar.jewellers@gmail.com or +91-9879010065, +91-9512500744

Note: By completing a purchase on pachchigarjewellers.com, you acknowledge and agree to the terms outlined in this Refund, Return, and Exchange Policy.

Thank you for choosing Pachchigar Jewellers (Ashokbhai) as your trusted family jeweler. By choosing us, you’re embracing quality and authenticity.